Frequently Asked Questions

The SIGA network will start operating on 1 July 2024.

The SIGA network will be operated by 3 Concessionaires: Companhia de Autocarros da Madeira (CAM), Siga Rodoeste and Horários do Funchal (HF) and will be managed by TiiM.

The new SIGA network will make it possible to travel throughout Madeira Island and Porto Santo, with a renewed, more comfortable fleet and a new image.

There will also be a transport service for passengers with reduced mobility, which can be requested by pre-booking on the siga.madeira.gov.pt website and, in the future, on the SIGA App.

The sales network for purchasing transport tickets will be progressively expanded to all the municipalities in the Autonomous Region of Madeira, maintaining the current sales locations in a first phase.

The new SIGA network will operate throughout Madeira and Porto Santo.

You can report faults and delays via the website: siga.madeira.gov.pt.

The routes/careers can be consulted on the siga.madeira.gov.pt website, in the sales networks, at SIGA bus stops and interfaces and, in the future, on the SIGA App.

Since March 2026, work has been underway to update the route numbers, with the new numbers being gradually phased in alongside the old ones to allow users to adapt to the changes in route numbering.

You can check the changes to route numbers via the link https://siga.madeira.gov.pt/noticias/show/2069 and also in the timetables themselves at https://siga.madeira.gov.pt/horarios 

The codes for the new courses are available in the timetables themselves at https://siga.madeira.gov.pt/horarios or in the appendix available at https://siga.madeira.gov.pt/noticias/show/2069.

The timetables can be consulted on the siga.madeira.gov.pt website, the SIGA sales networks stops and bus interfaces and, in the future, on the SIGA App.

In general, there will be no changes to the location of bus stops, except in some cases where adjustments are needed to improve the service and passenger comfort.

Yes, the buses in the SIGA network will have a similar exterior image throughout the Autonomous Region of Madeira (with the exception of the HF buses, which will keep the same image for now) and feature different models, which vary according to the type of service to be carried out. 

The new SIGA network will enable better management, use and comfort of road passenger transport services for all users. It will be an ongoing project and will soon make it possible to travel throughout the Autonomous Region of Madeira with just a single transport ticket.

Information for the public will be available on the siga.madeira.gov.pt website, on the sales network, social networks, at SIGA bus stops and interfaces and, in the future, on the SIGA App.

Real-time information on the location of the buses is being prepared and will be made available in due course on the siga.madeira.gov.pt website.

To travel on the SIGA network, you only need to purchase a ticket.

Tickets can be purchased on board the bus, but only with cash; card payments are not accepted.

See all the types on the GIRO website.

Purchasing a ticket allows you to use all the transport on the SIGA network (CAM, Siga Rodoeste and HF). The flexibility of mobility within the SIGA network will depend on the type of ticket purchased.

The GIRO pass should preferably be purchased at the shop serving your area of residence, and is subject to the submission of the documents specified in Portaria nº 128/2026, 23 march.

There are different types of transport tickets, i.e. tickets and passes that materialise on different media.

In the case of pre-purchased tickets and monthly passes, the ticket holder is purchased only once and then loaded and used until its expiry date.

Pre-purchased tickets and monthly passes must be topped up in order to travel on the SIGA network.

Pre-loaded travel cards issued by Horários do Funchal can no longer be used on any buses in the SIGA network.

An on-board ticket is a ticket purchased on board the vehicle providing the transport service. This ticket is valid for one journey and is limited to the fare zone for which it was purchased, namely municipal, intercity or Aerobus.

The pre-purchased ticket (available soon) is a ticket purchased before the journey is made and pre-loaded onto the respective support card, in minimum sets of 2 journeys, and can be used with more than one operator.

Each journey entitles you to make an unlimited number of journeys that do not exceed the fare zones for which it was purchased. It is subject to validation within 45 minutes (municipal tickets) or 90 minutes (inter-municipal tickets) after the initial validation of the journey, on a public service route (except the Aerobus service) of any operator in the Autonomous Region of Madeira.

That is not possible, with the exception of transfers when travelling with the same operator. The on-board ticket is valid for one journey and is limited to the fare zone for which it was purchased, namely: municipal, intercity and Aerobus.

It is possible to check the available fares for Monthly Passes at https://tiim.pt/index.php/tarifarios/passes and the fares for tickets at https://tiim.pt/index.php/tarifarios/bilhetes.

See the GIRO website.

The documents required to purchase a new monthly pass vary depending on the type of pass you wish to purchase:

The documentation is only given when requesting a new pass and does not apply to the exchange of valid passes as part of the implementation of the new ticketing system.

Yes, it is necessary to validate the ticket every time there is a change of route.

Yes, provided that the legally established conditions are met, which guarantee passenger safety and hygiene in transport.

Find out what rules must be followed HERE.